Certificate III in Business

Medical Receptionist

Medical Receptionists act as the first point of contact for clients in a medical practice. They greet patients and visitors, respond to enquiries, make appointments, and process medical records.

Records Clerk

Records Clerks process and handle information and documents in records departments and offices. They collect, sort, classify, label and store records; update information; research missing or incomplete records; and set up and maintain file management systems such as databases.

Administrative Assistant

Administrative Assistants assist with a range of clerical and administrative activities, respond to basic enquiries from the public and other organisations, and perform other duties under supervision.

Customer Service Representative

Customer Service Representatives provide advice and assistance to clients, and collect and input client data. They respond to telephone, written or face-to-face enquiries; resolve complaints; and promote and sell goods and services. They may work for a variety of businesses, including utility companies, financial organisations, or directory assistance services.

Medical Secretary

Medical Secretaries perform clerical, secretarial and typing duties for medical practitioners. They greet patients, respond to enquiries, make appointments, process accounts, and maintain medical records.