Duration
1 year (52 weeks)
Course Description
This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.
This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.
This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Career Outcomes
Customer Service Officer
Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.
Inbound Tour Co-ordinator
Inbound Tour Co-ordinators work in domestic inbound tour wholesaling. They may process travel-related documents, and provide general customer service and/or Australian destinations information and advice to travellers visiting Australia.
Cellar Door Salesperson/Attendants
Cellar door salesperson/attendants provide advice, promote and sell wines to customers direct from the retail outlet at a winery, and undertake a range of administrative tasks and stock control, servicing the wine tourism industry.
Indigenous Cultural Centre Guide
Indigenous Cultural Centre Guides work in Aboriginal or Torres Strait Islander cultural centres, acting as guides as well as performing general sales and office duties.
Theme Park Ride Operator
Theme Park Ride Operators are specialist or multi-skilled operators of rides in attractions and theme parks.
Adventure Tour Guide
Adventure Tour Guides apply a broad range of skills including evaluation and planning, leadership and guidance to others. They must be aware of risk management issues and may be required to drive a 4WD vehicle.
Museum Attendant
Museum Attendants work in museums, greeting visitors and answering their questions, and protecting the exhibits.
Winery Guide
Winery Guides work for a winery or a tourism company that conducts tours in wine growing regions.
Booking Agent
Booking Agents assist customers with bookings, process travel-related documentation, control reservations or operations using a computerised system, book and co-ordinate supplier services and maintain financial records.
Visitor Information Officer
Visitor Information Officers provide travel and accommodation information to tourists, promote tourism, and assess tourist opportunities for local communities.
CRICOS Details
Certificate III in Tourism is listed on the official CRICOS register and delivered by Macquarie Education Group Australia Pty Ltd in 080701 - Tourism.
- CRICOS course code: 111707H
- Provider: Macquarie Education Group Australia Pty Ltd
- Course level: Certificate III
- Study level: VET
- Field of education: 080701 - Tourism
- National qualification code: SIT30122
- Dual qualification: No
- Foundation studies: No
- Work component: No
- Course language: English
- Duration: 1 year (52 weeks)
- Locations: SYDNEY, NSW
This overview is compiled from official CRICOS register data. Confirm fees, duration, intake dates, and entry requirements directly with the provider before applying.