Certificate IV in Business

Personal Assistant

Personal Assistants carry out liaison, coordination and organisational tasks to support managers and professionals. They deal with operational matters; research and prepare reports, briefing notes, memoranda and correspondence; carry out secretarial duties; maintain appointment diaries and make travel arrangements. They may supervise secretarial and clerical staff.

Office Administrator

Office Administrators carry out administrative tasks to ensure the smooth running of an office. They may lead and develop teams of staff, establish business networks, coordinate business resources, report on financial performance and implement customer service strategies.

Sustainability Manager

Sustainability Managers have enterprise level responsibility for measuring sustainability performance and making improvements. They develop systems for life cycle analyses, carbon footprinting, audits and reporting to meet compliance requirements and strategic goals. They may supervise and coordinate sustainability improvement projects and develop business cases for sustainability changes. With more advanced levels of training, they may contribute to the design of sustainable products and proces

Sales Assistant

Sales Assistants interact with customers, perform stock control and housekeeping duties, operate point of sale equipment and balance the register. They may work in retail or wholesale operations, or specialise in a specific industry such as clothing, footwear, bakery, newsagency, electrical and white-goods, supermarkets, department stores, etc.

Sustainability Officer

Sustainability Officers identify, implement and report on sustainability related initiatives within a small enterprise or a section of a larger organisation. They assist organisations to meet their obligations under sustainability related regulations that apply to the business. Sustainability Officers may be individuals assisting managers, or members of a sustainability project team.

Trade Coordinator

Trade Coordinators arrange the buying, selling and promotion of trade goods on behalf of a portfolio of import/export clients or goods producers. They arrange business matters for their clients, including shipping, dealing with customs and sales contracts. They promote their clients' products, and seek out new markets and opportunities.

Exporter

Exporters buy and sell Australian-produced goods for export to overseas markets. They arrange the movement of goods, compile and check documentation, record consignments and destination details of articles and containers, make freight and transport bookings and arrange finance and insurance.

Importer

Importers buy overseas goods for import to Australia. They investigate local demand for overseas goods, ensure compliance with import requirements, arrange shipping and transport, ensure customs procedures and all paperwork is in order, and arrange payment for goods.

Assistant Records Manager

Assistant Records Managers assist in the management, creation and coordination of records management systems and services. They ensure compliance with organisational guidelines and standards. They may supervise other records management staff.

Analyst

Analysts collect and analyse business and marketing data to determine trends, and to provide guidance for future business direction. They create and maintain databases; prepare reports or spreadsheets based on their findings; and identify and extract relevant data from large databases according to company requests or problem briefs.

Customer service assistant

Assists in addressing the needs of customers; promotion of programs, services and facilities; and responds to conflict and customer complaints.

Administrator

Administrators carry out and oversee administrative tasks to ensure an organisation runs smoothly. They may have specific areas of responsibility - such as human resources, budgets, accommodation and property facilities and records - or act in a more general capacity.