Certificate IV in Leadership and Management

Coordinator (Business Operations)

Coordinators of business operations organise specific day-to-day operations and supervise teamwork to ensure business activities and policies are streamlined across a team or department. They prioritise workloads and ensure tasks are completed. Generally, they take instruction from Managers, and delegate to Team Members.

Warehouse Team Leader

Warehouse Team Leaders arrange work flow for receipt and dispatch of goods; monitor stock levels and undertake stock counts; ensure the warehouse is well organised and OH&S compliant; and provide reports for management.

Distribution Centre Supervisor

Distribution Centre Supervisors oversee the distribution of all consignments to and from clients. They supervise staff, oversee receipt, rotation and dispatch of stock and ensure equipment is properly maintained.

Supervisor

Supervisors directly monitor the activities of workers. They have specialist knowledge which they use to provide advice and guidance, handle complex tasks or problems in the workplace or on a worksite, deal with client or customer issues, and ensure that workers carry out directions correctly and observe safety regulations.

Line Manager

Line Managers directly oversee the activities of a team of workers or employees. Their main responsibility is to ensure that those under their authority meet deadlines and output expectations. They must have the ability to form good working relationships and be able to motivate people.

Leading Hand

Leading Hands are senior members of operations teams. They have greater responsibilities and limited supervisory duties. They possess specialist knowledge or skills which enable them to provide assistance and advice to members of their team.

Production Supervisor

Production Supervisors directly oversee operations which produce goods or resources. They supervise and direct staff, ensure equipment is used efficiently, meet production and quality targets, and may help to plan production schedules.

Sales Team Manager

Sales Team Managers oversee the operations of a sales team. They build effective working relationships within their team; implement operational plans and ensure targets are met; oversee customer service delivery; promote products and services; and provide resources, guidance and information to team members.

Team Leader

Team Leaders lead teams, and oversee day-to-day operations in a variety of business environments. They build effective working relationships within their team, implement operational plans, and provide resources, guidance and information to team members.

Frontline Sales Manager

Frontline Sales Managers are first line managers working in small wholesale, retail or franchise operations, or in sections or departments within larger stores. They are usually responsible for inventory and stock control, employee relations, customer interaction, marketing and business management at the 'shop front' level.

Freight Administrative Supervisor

Freight Administrative Supervisors are responsible for the day-to-day running of the administrative arm of a transport company including staff rosters, organising transport workloads and freight management.